Privacy Policy
The Well Canada Privacy Policy
At The Well Canada, we are committed to providing our members with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about our members, protecting their personal information is one of our highest priorities.
The Well Canada respects each individual’s right to personal privacy. We will collect and use information through our website only in the ways disclosed in this statement. The Well Canada (hereafter referred to as “The Well” and the owner of thewellcanada.com does not sell, share, or rent personal information about you collected on The Well Web site outside The Well family of support agencies.
We will inform our members of why and how we collect, use and disclose their personal information, obtain their consent where required, and only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances.
This Personal Information Protection Policy, in compliance with PIPA, outlines the principles and practices we will follow in protecting members’ personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our members’ personal information and allowing our members to request access to, and correction of, their personal information.
Scope of this Policy
This Personal Information Protection Policy applies to The Well Canada and also applies to any service providers collecting, using or disclosing personal information on behalf of The Well Canada.
Part I. Information Collection
The Well collects information through our website at several points. Some of this information we will ask you to provide us with through the use of registration forms, whilst other types of information we collect involuntarily.
Definitions
Personal Information – means information about an identifiable individual. Personal information does not include contact information (described below). Contact information – means information that would enable an individual to be contacted at a place of business and includes name, position name or title, business telephone number, business address, business email or business fax number. Contact information is not covered by this policy or PIPA. Privacy Officer – means the individual designated responsibility for ensuring that Alpha Canada complies with this policy and PIPA.
Cookies
We do employ cookies. A cookie is a small text file that our Web server places on a user’s computer hard drive to be a unique identifier. Cookies enable The Well to track usage patterns and deliver customised content to users. Our cookies do have an expiration date. Our cookies do not collect personally identifiable information.
Part II. Information Usage
Primary Use of Personal Information
The information collected by The Well will be used for processing any orders or event registrations placed through our website and for maintaining up to date records.
Users who provide information may receive email receipts or announcements.
When you place an order or register for The Well event, we may request additional information such as credit card number and expiration date. This information is used for confirmation and billing purposes. The contact information you provide is used to service the order. Also, when you register for an event, we may request additional information about your hotel, meal and other travel preferences. This information is used only for the specific event. The Well uses third-party service providers such as credit card processing companies, shipping companies, mailing houses and event coordinators together with other service providers as required to satisfy client requests. When you register for The Well event, we provide necessary information to agencies and to facilities hosting events. These parties are allowed to use that personal information only to provide services relevant to the event.
Secondary Use of Personal Information
Registered users may receive additional announcements from us about products, services, and newsletters. Out of respect for the privacy of our users we present the option to not receive these types of communications within the communication.
How to Unsubscribe
If you no longer want to receive e-mail communications from The Well, you may unsubscribe by calling the Well office at the number listed on the Well website or in the communication sent to you or by sending an e-mail to the info@thewellcanada.com
Links from our Websites
We offer links to other websites. Please note: When you click on links to other websites, we encourage you to read their privacy policies. Their standards may differ from ours.
Changes to This Policy
If our policy on information collection or uses changes, we will advise you by email within 5 working days of such a change.
Inaccurate Information or Deleting Personal Data
Users may contact us about inaccuracies or request that their personal data be closed from our database they may find by emailing info@thewellcanada.com
Please note that some personal data may take up to 30 days to take effect.
Part III. Security
The Well provides its users with a secure online experience. To do this, we use a variety of security measures to maintain the safety and confidentiality of personal information about you. All user registration information is stored behind a firewall and only accessible by a limited number of employees who have special access rights to our database systems. Confidential personal information sent to us is transmitted using Secure Socket Layer technology. This information is then encrypted in our secure database. The database is further protected behind a firewall. If you have any further questions about privacy or security, please contact us by sending an email to info@thewellcanada.com
Reproduction Permission
If you use or adapt content from The Well website, we ask that you follow the guidelines described below.
Images
You may use images from our website that you find useful and appropriate. Please provide an adjoining copyright credit that states: Images and text © The Well Canada 2022-2023.
Articles
You may reproduce any article in full without modification of its content. We also ask that you credit the source. If you are quoting only a part of an article from the website, then you must credit the source and include an adjoining copyright credit that states: Images and text © The Well Canada 2022-2023.